Common Questions

Find quick answers to common questions about our products, services, ordering process, delivery, and payments. If you need further assistance, our support team is always ready to help.

1. What is PIAfricana Marketplace?

PIAfricana Marketplace is a multi-category wholesale and retail marketplace that offers a wide variety of products and services. We operate both online and in-store, providing customers with a trusted and affordable shopping experience.

2. Which countries do you operate in?

We currently have branches and operations in Eritrea, Ethiopia, Uganda, Sudan, Zambia, and the UAE.

3. What kinds of products do you sell?

 We sell almost everything — from foodstuffs, electronics, construction materials, furniture, fashion, and automotive spares to seeds, household items, detergents, and much more. Our goal is to be a one-stop marketplace for all needs.

4. Do you offer wholesale and retail?

Yes. We support wholesale and retail customers, including individuals, businesses, organizations, and institutions.

5. Do you provide services as well?

Yes. In addition to physical products, we provide different services depending on customer needs and location.

6. How can I buy products from PIAfricana Marketplace?

You can purchase products online through our website or by visiting any of our branch stores. Follow the simple steps:

Step 1: Browse products

Step 2: Add to cart

Step 3: Choose delivery or pickup

Step 4: Complete your checkout

7. Can I sell my products on your platform?

Yes. We support sellers and suppliers. If you want to partner with us, you can contact our support team to register as a seller.

8. Do you deliver to customers?

Yes, we provide delivery services in most locations. Delivery options and fees depend on your country and area.

9. Is shopping on your website secure?

Absolutely. Our website uses modern security systems to protect your information and ensure safe, reliable transactions.

10 .What makes PIAfricana Marketplace different?
  • Wide variety of products
  • Affordable pricing
  • Reliable availability
  • Trusted and accurate product information
  • Safe and modern e-commerce system
  • Service for individuals and businesses
11. When was PIAfricana Marketplace founded?

The business was established in 2025 as part of a mission to improve the standard of life across East Africa through better access to products and services.

12. Who are your customers?

Everyone. We serve individuals, families, small businesses, large companies, NGOs, and organizations across the region.

13. How can I contact customer support?

You can reach us through our website’s Contact Us page, by phone, or by visiting your nearest branch.

Accepted Payment Methods

We offer multiple secure and convenient payment options, including:

  • Cash on Delivery
  • Bank Transfer
  • Visa/Mastercard
  • Mobile Money
  • Any other payment gatways