Shipping Policy
Reliable, safe, and timely delivery across Africa and beyond
At PIAfricana Marketplace, we are committed to delivering your orders in a timely, safe, and reliable manner. This Shipping Policy explains how orders are processed, shipped, and delivered across our operating regions.
Shipping Coverage
PIAfricana Marketplace currently ships orders within and across the regions where we operate, including:
Availability of shipping may vary depending on product type, seller location, and destination.
Note: Some products or sellers may have location-specific shipping limitations, which will be clearly communicated at checkout.
Order Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Processing times may vary for wholesale orders, bulk purchases, customized items, or items sourced from different regions.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
Delivery times depend on the destination, product availability, and shipping method selected. Estimated delivery timelines are provided at checkout and may include:
Within same city or region
Between different countries
Important Notice
Please note that delivery times are estimates and may be affected by customs clearance, weather conditions, public holidays, or unforeseen logistical delays.
Shipping Fees
Shipping fees are calculated based on factors such as order size, weight, destination, and delivery method.
Applicable shipping charges will be clearly displayed before order confirmation.
Promotional free or discounted shipping offers may apply to selected products or regions.
Order Tracking
Once your order is shipped, you may receive a confirmation message with tracking details (where available).
- Customers can check order status through their PIAfricana account
- Contact customer support for tracking assistance
- Real-time updates for available shipping methods
Receiving Your Order
Customers are responsible for ensuring that accurate delivery information is provided at checkout. Upon delivery:
- Inspect the package for any visible damage
- Notify the delivery agent immediately if issues are identified
- Contact PIAfricana customer support as soon as possible for assistance
Delays & Exceptions
PIAfricana Marketplace is not responsible for delays caused by:
- Incorrect or incomplete delivery information
- Customs or regulatory inspections
- Natural disasters, strikes, or force majeure events
- Delays caused by third-party logistics providers
We will, however, work closely with our partners to resolve any delivery issues promptly.
Failed Deliveries
If a delivery attempt fails due to customer unavailability or incorrect address details:
- Additional delivery charges may apply
- The order may be returned to the seller
- Contact customer support to reschedule delivery
Contact Us
For questions about shipping, delivery status, or logistics support, please contact our customer service team through the PIAfricana Marketplace platform.